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Customer Service Representative

  • Location: Delmar, NY
  • Start Date: 9/28/2020
  • Job ID: 20-00484
  • Posting Date: 9/28/2020
  • Job Type: Direct Placement
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Education and/or Experience
4-Year degree preferred

Qualifications
Experience with Customer Service or Customer Care
Worked with assigned client base
Experience with Customer Service Ticketing Systems
Proven client relations ability

Extremely detail oriented
Excellent verbal and written communication skills
Intermediate-to-Mastery level knowledge of basic Microsoft Office applications
Highly motivated to grasp complex software and learn technical material quickly
Excellent problem-solving skills
Strong interpersonal and organization skills
Ability to work independently to meet deadlines and manage multiple projects
Complete an internal certification course to demonstrate mastery of the various billing applications our company provides
Healthcare EDI experience (preferred)

Essential Duties
Answers incoming client calls
Works in an on-line ticket queue to monitor and resolve client issues
Creates workaround procedures when standard procedures have failed
Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
Works in account-systems to review data at both the application level and the data level to trouble-shoot issues
Documents account deliverables and client-request requirements in Statements of Work
Troubleshoot and document software and setup errors for Information Technology and Data Analyst Personnel
Other duties as assigned
Posted by Aaron Goldblatt
Technical Resource Manager
(800) 821-4644 x

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