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Business Analyst

  • Location: Bedford, MA
  • Start Date: 1/19/2021
  • Job ID: 21-00031
  • Posting Date: 1/19/2021
  • Job Type: Right to Hire
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The incumbent is an empowered team member and leader, knowledgeable in the business, who deploys best practices to facilitate the elicitation, organization and documentation of business requirements, working with members of assigned business units. Incumbent must ensure that the project team develops solutions that meet the customer's real needs; minimizes requirement defects up front, establish and maintain agreement between the customer and project team on requirements for the project deliverables on projects that are complex and not always clearly defined.


1.Actively solicit, analyze and negotiate customer requirements in order to ensure that the project team can develop solutions that meet the customer's real needs; minimize requirement defects up front, establish and maintain agreement between the customer and project team on requirements for the project deliverables.

2.Manage multiple priorities, customer expectations and relationships with all stakeholders. Manage relationships with customers, project managers, and any/all levels of management.

3.Meet and work with project business sponsors, software end-users, applications development staff, and others as necessary to perform assignments. Conduct meetings with business stakeholders to actively solicit, analyze and negotiate customer requirements. Obtain signoff on business requirements.

4.Solicit input from developers and other technical staff to determine level of effort required to complete tasks and from business community to define scope.

5.Assist with project planning, including methods, processes, tasks, schedules.

6.Work with applications development staff during the technical design, programming and unit-testing and implementation stages. Conduct walkthroughs as handoff from analysis to development in life cycle.

7.Coordinate changes to functional specifications that occur during development and updates functional specifications as required.

8.Support customer in training efforts for end users and staff members.

9.Mentor junior staff members.

10.Collaborate, coordinate, and communicate across disciplines and departments.

11.Ensure compliance with HIPAA regulations and requirements.

12.Demonstrate commitment to the Company's core values.

13.The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.



Incumbent works under minimal direction and uses independent judgment to identify issues, trends & problems and recommend action plans and evaluate results on projects that may not be clearly defined and are large in scope. Work is varied and complex, requiring the individual to use a broad range of knowledge gained through extensive experience. The position works with internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decision and taking action.
Minimum Bachelors degree, or 4 years of related experience. Graduate degree a plus.
Minimum 5 years experience as a Business Analyst
Experience designing and implementing project management methodologies and requirements definition and management practices
International Institute of Business Analysis (IIBA)/Certified Business Analysis Professional (CBAP) preferred
Required licensures, professional certifications, and/or Board certifications as applicable
Knowledge of Healthcare industry and understanding all major workflows associated with healthcare claim processing
Knowledge of broad range project methodologies and best practices for requirements definition and management including Waterfall, Iterative, and Agile
Expert-level business analysis, system analysis and project management skills
Excellent verbal and written communication skills
Analytic, organization, interpersonal, prioritization, multi-tasking, initiating, communication, planning and technical skills
Ability to use software and peripherals related to performance of job responsibilities
Ability to facilitate teams and client relationships to satisfy needs and identify improvements
Ability to develop strong relationships with all levels of management
Ability to demonstrate commitment to excellent customer service and follow through
Ability to manage multiple simultaneous projects including continuous evaluation and re-ordering of priorities for self and staff as business needs dictate
Ability to effectively present information and respond to questions from internal and external customers
Ability to be flexible and creative in problem solving and identifying process improvements
Ability to anticipate business needs and think with a business owner mind-set
Ability to recognize and apply project management, business analysis and system analysis best practices to fit a variety of situations

The following knowledge/skills are preferred but not required for this assignment:

1)Business Systems Analysis
2)Agile and Waterfall methodologies
3)IIBA certification, such as CBAP
4)Confluence and JIRA
5)Aspect telephony systems
6)Apttus Systems
8)Experience in a Project Management Organization

Posted by Todd Wallace
Technical Resource Manager – New York and Connecticut
(800) 821-4644 x 9224