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Senior IT Support Engineer

  • Location: New York, NY
  • Start Date: 1/3/2019
  • Job ID: 19-00004
  • Posting Date: 1/3/2019
  • Job Type: Direct Placement
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The responsibilities of this individual will include, but not limited to, the following:
  • Operational support Candidate will provide the highest level customer service and technical support for our Business, fielding incoming requests via our ITSM provider Service-Now. The qualified candidate will be the sole resource physically in the New York office.
  • Desktop Engineering
    • Support & assist the desktop engineering manager with the maintenance of desktop related applications.
    • Proactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platform.
    • Configuration of desktop system deployments, imaging, asset management and security of desktop environment. Configuration of mobile devices, printers, headsets and card scanners.
    • Develop and maintain a thorough understanding of advanced troubleshooting tools such as Windows Debugger, Process Monitor, Windows Performance Toolkit, etc.
    • SCCM - Create, manage, and monitor software packages, software updates, advertisements, and collections within SCCM for targeting deployments.
  • Video conferencing Assist with the configuration, maintenance and improvement of the existing VC infrastructure. Knowledge of Polycom Bridge, LifeSize and Polycom codec's, Crestron and iPad driven room controls.
Technical Requirements
  • Microsoft OS (Windows 10) Microsoft Office Suites (2016 and O365).
    • Peripheral equipment support (Client printers & Konica Minolta Copiers).
    • Client/Lenovo hardware support.
    • Mobile device configuration and troubleshooting (iPhone &iPads).
  • Strong understanding of fundamental Windows technologies, including: Active Directory, group policy, Windows Debugger, Process Monitor, Windows Performance Toolkit.
  • Strong SCCM skillsets particularly around version 2012 R2 and Current Branch.
  • Intermediate understanding of imaging technologies, including Microsoft Deployment Toolkit, SysPrep, Windows PE and Druva enterprise backup technology.
  • Experience with enterprise security product, such as anti-virus, SSO, data-loss prevention and encryption software.
  • Develop and document procedures for routine operations including troubleshooting, support, and product administration.
  • Perform system upgrades and incorporate new technologies to the infrastructure minimizing effects on the user experience - working nights and weekends as necessary.
  • Actively assist and participate in the implementation of systems, infrastructure and related network and communications hardware for the enterprise.
  • Intermediate abilities and expertise in support of network communication protocols, especially TCPIP and WAN communications.Business and Interpersonal
  • Strong analytical ability; must be able to solve complex problems both individually and as part of a team.
  • Exceptional customer service and communication skills with the ability to work in a fast-paced, changing environment, experience of supporting C Level Executives.
  • Ability to understand business requirements and develop solutions to meet those needs.
  • Excellent prioritization and time management skills.
  • Ability to function independently self-motivated.
  • Communicative and take pride of sharing knowledge and information.
  • Proactive mind set; always looking ways to improve the current landscape and how to leverage technology to operate more efficiently.
Educational and Professional Experience
  • 8+ years of work experience.
  • Bachelor Degree
  • Knowledge of ITIL concepts, ITIL Foundation Certification a plus.
  • Financial industry experience.
  • Proactive and Self Starter/Customer Service Oriented
Posted by Matthew Lemay