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Senior IT Support Engineer

  • Location: New York, NY
  • Start Date: 1/3/2019
  • Job ID: 19-00004
  • Posting Date: 1/3/2019
  • Job Type: Direct Placement
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Responsibilities
The responsibilities of this individual will include, but not limited to, the following:
  • Operational support Candidate will provide the highest level customer service and technical support for our Business, fielding incoming requests via our ITSM provider Service-Now. The qualified candidate will be the sole resource physically in the New York office.
  • Desktop Engineering
    • Support & assist the desktop engineering manager with the maintenance of desktop related applications.
    • Proactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platform.
    • Configuration of desktop system deployments, imaging, asset management and security of desktop environment. Configuration of mobile devices, printers, headsets and card scanners.
    • Develop and maintain a thorough understanding of advanced troubleshooting tools such as Windows Debugger, Process Monitor, Windows Performance Toolkit, etc.
    • SCCM - Create, manage, and monitor software packages, software updates, advertisements, and collections within SCCM for targeting deployments.
  • Video conferencing Assist with the configuration, maintenance and improvement of the existing VC infrastructure. Knowledge of Polycom Bridge, LifeSize and Polycom codec's, Crestron and iPad driven room controls.
Qualifications
Technical Requirements
  • Microsoft OS (Windows 10) Microsoft Office Suites (2016 and O365).
    • Peripheral equipment support (Client printers & Konica Minolta Copiers).
    • Client/Lenovo hardware support.
    • Mobile device configuration and troubleshooting (iPhone &iPads).
  • Strong understanding of fundamental Windows technologies, including: Active Directory, group policy, Windows Debugger, Process Monitor, Windows Performance Toolkit.
  • Strong SCCM skillsets particularly around version 2012 R2 and Current Branch.
  • Intermediate understanding of imaging technologies, including Microsoft Deployment Toolkit, SysPrep, Windows PE and Druva enterprise backup technology.
  • Experience with enterprise security product, such as anti-virus, SSO, data-loss prevention and encryption software.
  • Develop and document procedures for routine operations including troubleshooting, support, and product administration.
  • Perform system upgrades and incorporate new technologies to the infrastructure minimizing effects on the user experience - working nights and weekends as necessary.
  • Actively assist and participate in the implementation of systems, infrastructure and related network and communications hardware for the enterprise.
  • Intermediate abilities and expertise in support of network communication protocols, especially TCPIP and WAN communications.Business and Interpersonal
  • Strong analytical ability; must be able to solve complex problems both individually and as part of a team.
  • Exceptional customer service and communication skills with the ability to work in a fast-paced, changing environment, experience of supporting C Level Executives.
  • Ability to understand business requirements and develop solutions to meet those needs.
  • Excellent prioritization and time management skills.
  • Ability to function independently self-motivated.
  • Communicative and take pride of sharing knowledge and information.
  • Proactive mind set; always looking ways to improve the current landscape and how to leverage technology to operate more efficiently.
Educational and Professional Experience
  • 8+ years of work experience.
  • Bachelor Degree
  • Knowledge of ITIL concepts, ITIL Foundation Certification a plus.
  • Financial industry experience.
  • Proactive and Self Starter/Customer Service Oriented
Posted by Matthew Lemay

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