Manager, Business Applications

Position Summary

The Manager, Business Applications will help provide leadership and management direction for the full range of information system and business applications activities. This position is responsible and accountable for the development and implementation of results-focused, innovative solutions for a wide range of activities related to technology, process improvement, and project management that serve to support effective business operations, improve performance, and achieve organizational goals.As a member of the management team, this person is expected to participate in planning corporate growth and aligning the strategic plan with the development of information systems.

Responsibility

• Lead the business applications team managing all aspects of application development, configuration, and integrations--ensuring adherence to all change control policies and procedures, including all salient documentation required
• Provide support for incidents and problems for all core business applications
• Work collaboratively with business and IT leadership to ensure proper intake of project and service requests
• Provide key input to the strategic and annual planning processes to determine trade-offs, prioritization, long-term roadmap, people, and budget resource allocations
• Mentor, support, and guide team members to develop their people, project management, and technical skills
• Provide oversight of projects, conducting regular check-ins with team members and updating project health status
• Manage key vendor relationships, including licensing agreements, statements of work, and work plans to support projects
• Provide oversight of administration and security for systems the business applications team is responsible for
• Provide input to budget creation and budget to actual tracking
• Foster a strong customer service mindset for the team working collaboratively with business leaders, IT leaders, and projects teams as thought partners.

Essential Tasks, Duties, & Responsibilities

• Exceptional interpersonal interaction and customer service
• Leadership experience supporting and implementing ERP systems required
• Proven leadership experience with Infor XA ERP system including Financial and Purchasing functional modules
• Experience with HighJump WMS Distribution system, development, security, and control functionality
• Knowledge and experience with EDI transactions
• Experience with integrated ERP 3rd Party solutions including, mobile RF, EDI, eCommerce, Supply Chain Planning, and Financials Forecasting
• Experience with Manufacturing Execution Systems (MES) and integration to ERP and other systems
• Experience with transaction database architecture and schemas
• Proven experience managing IT project lifecycle, including implementation methodology, SDLC, SOD, change management control processes and associated documentation
• Experience managing and maintaining SaaS and Cloud-based systems through vendor management
• Experience utilizing ticket systems to manage requests, incidents, and problems
• Analytical skills with aptitude to translate business requirements to technical solutions for project and request intake

• Proven organizational skills including attention to detail for managing multiple committed projects
• Ability to author team policies and procedures
• Training or certifications in APICS, project management, lean principles, or accounting are a plus

• Perform other duties as needed and directed by management

Education & Experience

• BS degree in Computer Science such as Information Technology, Information Systems, or similar
• 5+ years' working experience in applications management roles and people management experience
• Experience leading and managing a team including prioritizing, balancing, and assigning work to meet department and business objectives
• Experience engaging and leading outside consulting resources to meet department and enterprise objectives
• Experience communicating with business leaders and cross-functional teams clearly and concisely in verbal and written form
• Experience taking ownership of and managing major cross-functional projects including resources, timelines, and work plans from initial planning through project close
• Ability to influence others and champion applications and best practices
• Excellent oral and written communication skills
• Driven and confident self-starter who can take the initiative
• Ability to apply a respectful, customer service-oriented approach with leaders and end users
• Foster a team-oriented environment

Knowledge, Skills, & Abilities

• Strong project management leadership, and ability to prioritize projects
• Ability to translate business requirements into technical requirements
• Experience with ERP, WMS, EDI, CRM, and/or core systems governance
• Item UOM conversions and attribute data experience required
• UPC, GS1 data loads, and relevant industry knowledge
• Process mapping and analysis
• Familiarity with SQL, RPG, ETL, SSIS, SSRS, business intelligence, databases, BI reporting tools, and processes)
• Basic data analytics skills: data cleansing strategies, data mining, conversions, and delivery
• Ability to access, navigate, export, and wrangle data for simple analysis & review (Excel, Power BI, reporting portals)

Average Comp: $110-130kDOE