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Remote Product Information Specialist

  • Location: Oakland, CA
  • Start Date: 6/22/2022
  • Job ID: 22-00426
  • Posting Date: 6/22/2022
  • Job Type: Right to Hire
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Position Summary:

The Product Information (PI) Specialist is responsible for managing data in PIM, DAM, and external platforms to enhance the consumer experience. Organizationally the position is in the Consumer Experience and Digital Center of Excellence and is the bridge between the technical PI landscape and the Consumer Experience.

 

The Product Information Specialist ensures the accuracy of existing product information; coordinates implementation of new customers and products; ensures product data conforms with industry standards and internal procedures. This role collaborates with Brand and Marketing teams, Sales teams, Master Data teams and external Application Service Providers and Customers to define and refine industry standards and business processes.

 

PRIMARY RESPONSIBILITIES:

 

Support new and existing Global Data Sync customers:

  • Perform gap analysis when onboarding new Data Sync customers
  • Ensure new data conforms with industry standards and internal procedures
  • Trouble-shoot and address errors in new and existing product information
  • Execute training and support to Account teams on 1WorldSync system & processes and new item process
  • Leverage analytical skillset when performing data analyses to proactively monitor syndicated data quality
  • Establish data KPIs for completeness and accuracy and support processes to improve KPIs
  • Elevate the relationship between the Product Information Team and the designated companies and brands which you specifically service. This includes, but is not limited to:
  • Deliver above average to excellent customer satisfaction
  • Demonstrate a high degree of attention to detail
  • Anticipate customer needs
  • Demonstrate a thorough understanding of the problem by articulating the situation and providing a clear resolution
  • Find and implement complete, appropriate, and often imaginative solutions
  • Take accountability and ownership for both projects and tasks is demonstrated

 

Deliver projects to support department and organizational initiatives

  • Balance timelines with importance of providing quality deliverables
  • Manage stakeholder expectations
  • Understand and mitigate risk

 

Financial/Strategic Impact:

Drives product information accuracy and eContent syndication for transparency to consumers and customers.

 

Qualifications

 

Requirements and minimum education level:

  • Education and Experience:
  • Bachelor's degree in marketing, Business Administration
  • Between 2-4 years of experience in Marketing, Packaging, Supply Chain, Master Data, Data Governance, or systems analysis
  • Strong working knowledge of Consumer Packaged Goods industry and the Global Data Synchronization Network

 

Experience working in the following systems and software:

  • Source systems such as, ERP systems (preferably SAP)
  • PIM and DAM systems (preferably Salsify)
  • Demonstrated experience in Microsoft Office applications; advanced knowledge and experience with Excel is required

 

Required skillset:

  • Excellent communication skills with an ability to address audiences of all levels and varying technical knowledge
  • Ability to manage multiple tasks and changing priorities while taking full accountability for quality efforts and deliverables
  • Detail-orientated with a strong analytical and decision-making skills
  • Demonstrated ability to work in a team environment
  • Strong customer focus
  • Strong technical skillset and an ability to trouble-shoot issues as well as identify root causes
Posted by Michelle Rodriguez
Technical Resource Manager- West Coast
(800) 821-4644 x 7685

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