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Analyst - End User Computing

  • Location: Pittsburgh, PA
  • Start Date: 5/20/2022
  • Job ID: 22-00361
  • Posting Date: 5/20/2022
  • Job Type: Right to Hire
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The IT Technical Analyst provides end user support to on-site and remote users. This role will support corporate headquarters and warehouses located across the United States with innovative technologies that support collaboration with our colleagues and customers.

To meet these goals, the successful candidate should be customer focused and have good verbal and written communication skills. Technically, the candidate will possess a strong understanding of Microsoft products, including Microsoft 365 products, as well as endpoint protection software. The role also supports printers, mobile devices, workstations, conference room A/V equipment, offsite events, and minimal network support.

This role will provide opportunities to interact with all levels of employees, from entry level to the CEO in addressing issues and providing solutions.

Responsibilities:
  • Provide second and third tier support on end user devices and products
  • Manage/deploy/update workstations and laptops, including exploiting tools to ensure laptops and workstations have consistent builds
  • Perform helpdesk support for supported products
  • Install and support user software based on department practices
  • Assist with on boarding of new users
  • Document internal practices and procedures
  • Monitor and evaluate software and hardware license compliance
  • Perform administrative tasks in support of Office 365

Qualities
  • A collaborate team player with strong customer focus
  • A technical, logical thought process
  • Problem-solving skills
  • An ability to stick to strict deadlines
  • An ability to prioritize
  • Detail oriented
  • Strong communication skills

Requirements:
  • Post-high school degree completion in Information Technology or equivalent technical training in desktop/hardware support
  • The position will be primarily in the Pittsburgh, PA area
  • Moderate travel to remote sites is required

Preferred Experience:
  • 3 5 years of experience in desktop/hardware support
  • Experience in supporting a helpdesk
Posted by Todd Wallace
Technical Resource Manager – New York and Connecticut
(800) 821-4644 x 9224

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