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Customer Operator Rep

  • Location: Edison, NJ
  • Start Date: 10/22/2021
  • Job ID: 21-00682
  • Posting Date: 10/22/2021
  • Job Type: Direct Placement
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Accurate and timely processing of EDI transactions in Exenta.
Review non-EDI customer orders and manually enter or import orders into our ERP.
High level of cross departmental communications with the Sales Support and Distribution Center teams.
Review allocation concerns with the sales support team.
Monitor all orders to ensure timely outbound shipments.
Give priorities to warehouse when needed
Assisting internal users with requests for order revisions as well as, EDI related questions & resolving EDI errors.
Resolving all order-related discrepancies and assisting in vendor chargeback research.
Daily review of reports which detail order issues with the sales team including the analysis of aged orders.
Assist various accounts via email and phone regarding the order status, cancelation request and/or revisions
Submit hot container needs to the production department.
Maintain SKU Cross Reference databases.
Run Critical Item Reports to review potential backorders
Review E-commerce orders received from the various Direct to Consumer websites.
Maintain consistent contact with sales team regarding discrepancies, missing or incorrect order information, shortages, back in stock dates, etc.
Monitor and update all customer profiles including addresses, shipping terms, and special instructions.

Requirements / Qualifications
Minimum of 3 years business experience.
Excellent computer skills including MS Word, Intermediate advanced Excel and Outlook
Prior Order management experience in the retail industry required. Fashion experience is a (plus)
Experience working with major retailers.
Must be detail-oriented with ability to work well in a fast pace environment.
Excellent communication skills. Strong verbal and written communication, analytical and problem-solving skills required.
Strong interpersonal skills and the ability to work well in team environment.
Ability to work autonomously, without supervision
Posted by Jeffrey Armstrong