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Remote Implementation Consultant

  • Location: Nashville, TN
  • Start Date: 9/20/2021
  • Job ID: 21-00594
  • Posting Date: 9/20/2021
  • Job Type: Direct Placement
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Our client is looking for a remote Implementation Consultant (IC) to join their Product team. This individual will be the clinical and business subject matter expert throughout the implementation of the company's software and is responsible for the success of implementation projects from initiation to post-activation support. After training, the IC will use his/her business knowledge in workflow analysis, system configuration, and application training.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

  • Must have proven experience with Analytics Implementations, Data Science, Statistics, or Mathematics.
  • Assist clients with application configuration, based on user needs and industry standards
  • Perform project management tasks to take clients through project life cycle
  • Train administrative and end users on the application.
  • Determine business and clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors, and Company).
  • Review, discuss, understand, and execute the processes and procedures with the team on all facets of the project; including project kickoff, milestones, training and education, reporting, interfacing, troubleshooting, and issue tracking, and escalation.
  • Identify client-associated risks and provide actions or solutions.
  • Give a hands-on approach to the implementation process.
  • Identify possible risks with the client on a continual basis during the project life cycle
  • Review, assess, and help manage the application scope of work and scheduling.
  • Exposure to and use of ASC billing practices
  • Assist and focus client in directing resources and efforts to achieve project goals.
  • Address client's application issues and close all issues before transition to Support.

EDUCATION DESIRED: Bachelor's degree strongly preferred.

SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

  • Knowledge of healthcare industry, ASC industry preferred
  • Experience with SAAS software implementations
  • Skill in interpersonal communication, both verbal and written, across all levels of an organization.
  • Must be able to take a friendly approach to teaching all level of end users.
  • Must be able to motivate others to learn.
  • Strong organization and time management skills.
  • Skilled in problem solving in order to provide issue resolution and troubleshoot where necessary.
  • Ability to work in a collaborative, team environment while taking ownership for one's project.
  • Ability to take initiative and be a self-starter while working on projects.
  • Ability to quickly learn new concepts and apply them to new situations.
  • Must have a minimum of 40Mbps internet download speed to effectively run the Company's system

SPECIFIC KNOWLEDGE & SKILLS DESIRED:

  • Experience with ASC Clinical and Billing Practices
  • Knowledge of perioperative regulatory compliance and best practice recommendations.
Posted by Jeffrey Armstrong

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