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Senior IT Business Analyst

  • Location: Philadelphia, PA
  • Start Date: 4/27/2021
  • Job ID: 21-00247
  • Posting Date: 4/27/2021
  • Job Type: Direct Placement
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Job Description
We have an immediate need for a technical Business Analyst to work with the technology team supporting our Retail Energy Services business line. This is a senior level role helping to facilitate delivery of several software platforms and data integrations using multiple system development lifecycle methodologies.
Success in this role requires a candidate who is a self-directed problem solver and hands-on participant in moving software delivery activities forward by coordinating, advising, and translating business needs and objectives into technology solutions. The candidate must be passionate about developing contextual understanding of their work, and will actively learn about our industry, processes, and systems.

  • Engage directly with business line staff and subject matter experts to document and prioritize their business objectives
  • Elicit, translate, and document business and user requirements into functional and non-functional requirements for software development projects
  • Adhere to standards for requirements and acceptance testing to ensure that activities, documentation, and deliverables meet organizational guidelines
  • Work with the development team to create and refine application workflows and user interfaces
  • Work with developers to plan and execute testing activities and data validation, and to facilitate resolution of identified defects
  • Effectively communicate between end users, vendors, and IT departments to resolve production and development environment problems
  • Participate in production support analysis and remediation activities as needed

Required Skills:
  • 5+ years of experience as a business/systems analyst in a custom software development environment building transactional systems
  • Experience in creating high-level business requirement documents, functional requirements specifications, and non-functional requirements specification
  • Experience designing the user experience/interface of client-facing web applications
  • Experience in designing reports, dashboards, and data visualizations
  • Experience writing SQL queries in Microsoft SQL Server (Transact-SQL) or similar tools
  • Experience with Microsoft Excel for analyzing data
  • Skills in diagramming and flowcharting utilizing tools such as Visio or Lucid Charts
  • Comfort in engaging with senior-level business and technology leadership, business users, and software development / testing staff
  • Proven ability to support solutions delivered in multiple programming languages and technical environments
  • Excellent troubleshooting skills to identify problems from a functional perspective
  • Experience in supporting multiple types of testing, including QA, Integration, System, Performance/Load, Regression, and User Acceptance
  • Excellent planning, organizational, and time management skills
  • Proficient verbal and written skills to effectively communicate in the English language
  • Excellent process documentation skills
  • Ability to work well in a deadline-driven team environment
  • Experience as part of a team executing both agile and waterfall projects
  • Ability to think "outside the box by suggesting improvements to processes and tools.

Preferred Skills:
  • Bachelor's degree in computer science, information systems, business management, finance, or equivalent
  • Experience in performing business analysis activities within one or more US electric power wholesale markets (PJM, NYISO, ISONE, MISO, CAISO, ERCOT, SPP).
  • Understanding of Retail Energy and Ancillary Services, including Billing preferred.
  • Experience with enterprise content management and marketing automation concepts
  • Experience with Atlassian SDLC tools, particularly Jira
  • Experience with EDI, FTP, XML and other data formats and transfer technologies
Posted by Robyn Wolf
Technical Resource Manager
(800) 821-4644 x