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Desktop Support Consultant

  • Location: Racine, WI
  • Start Date: 7/22/2019
  • Job ID: 19-00473
  • Posting Date: 7/22/2019
  • Job Type: Contract
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  • Replacing end of life computers with new ones (laptops, desktops, thin clients) in support of lifecycle management and sunset Windows 7 initiatives.
  • Follow written instructions to execute a computer replacement process including imaging, installing applications and data transfer
  • Basic computer troubleshooting skills related to installing applications, imaging computers, setting up and configuring new hardware, drivers, etc.
  • Answer questions about new equipment and assist with basic OS navigation and configuration settings
  • Assist client with the self-service data migration process
  • 2+ years in of IT/Desktop Support experience
  • Basic understanding of Thin Clients/VDI computers
  • Basic understanding of Active Directory and Network (LAN) concepts in an enterprise environment
  • Understanding of Windows 10 operating system including but not limited to navigation, configuring display/multiple monitor settings, configuring power options, setting up printers
  • Customer service/communication skills as this individual will be working with our end-clients directly to execute this work
Posted by Adam Barron
Technical Resource Manager - Midwest
(800) 821-4644 x 9584