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Technical Support Analyst (IT/EDI)

  • Location: Westbrook, ME
  • Start Date: 11/27/2018
  • Job ID: 18-00650
  • Posting Date: 11/27/2018
  • Job Type: Right to Hire
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Responsibilities:
  • Providing high end Level 2 support to customers, including but not limited to problem determination, resolution and escalation.
  • Respond to logged customer calls in a timely and effective manner (all calls must be responded to within 24 hours)
  • Assist in installations of new customers and install of software.
  • Assist in software testing and customer software upgrades when required
  • Other duties as requested by management including but not limited to special projects / assignments

Requirements:
  • 3+ years of experience in EDI and IT support
  • Recent experience with EDI support and working with vendors, suppliers, and trading partners (preferably in the retail space)
  • General IT technical skills with PCs, printers, scanners, software, pin pads and mobile devices like iPad, iPhone, iPod
  • Call Center experience working with a retail Point of Sale (POS) / Back Office products helpful
  • Proficiency in Microsoft Office and supporting applications (SQL Query and Crystal Reporting would be a plus)
  • Excellent communication skills to work with troubleshooting and resolution
  • Potential travel to US customer sites of up to 30%
Posted by Todd Wallace
Technical Resource Manager – New York and Connecticut
(800) 821-4644 x 9224

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